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BOOKING CONDITIONS
How to book:
Please email us your initial requirements and we will reply promptly to
confirm the price and availability, in order for you to advise whether you
wish to make a booking. If so, we will go ahead and secure your
reservation. A confirmation invoice will then be sent to you by email as
confirmation of the services booked.
Payment of deposit and balance:
Payment terms: 30% deposit per person at the time of booking. Balance due 6
weeks prior to commencement of safari.
Payments (deposit & final balance) may be made by direct bank transfer to
our Nairobi bank account
(details will be included with our confirmation invoice) or by credit card
(see below).
Payment by credit cards:
We can also accept payment by credit card (Visa or Mastercard) through our
online payment system. Once your booking is confirmed & our sales team will
email you the invoice, and link that directs you to our secure online
payment system, where you can enter your details and process your payment.
There is a handling fee added for payment by credit card.
Cancellation Charges:
Our cancellation charges are determined by the fact that once we have
booked with hotels and safari camps/lodges and with local airlines, they
will charge us a cancellation fee if we cancel a booking. We try to keep
such charges to a minimum and they are as follows:
1. Bookings cancelled or amended up to 60 days before commencement of the
safari incur a 10% cancellation charge. Cancellation or amendment less than
60 days but more than 30 days prior to commencement of the safari 80%
refund, 20% cancellation charge. Cancellation or amendment less than 31
days but more than 14 days prior to commencement of the safari: 60% refund,
40% cancellation charge. Cancellation or amendment less than 15 days or
more than 3 days prior to commencement of the safari: 30% refund and 70%
cancellation.
2. Cancellation or amendment 3 days or less before commencement of the
safari - nil refund, 100% cancellation charge.
Cancellation Insurance:
It is essential each member of your party has adequate and comprehensive
travel insurance covering cancellation or curtailment, as well as medical
expenses, emergency travel, personal accident, personal baggage and money
loss. This should be arranged at the time of confirmation and deposit
payment to cover you for cancellation from the time of booking. Please note
that it is your responsibility to take out insurance, with the cost for
your account, and that Kuja Safaris cannot be held liable in any way
whatsoever should you fail to do so. We request that you provide us with
your insurance provider’s name, together with the policy number and the
insurance company’s emergency contact telephone number in case of any
emergency whilst you are travelling
Responsibility:
Travel carries some measure of inherent risk including, but not limited to,
the hazards of traveling in underdeveloped areas where road conditions and
other facilities may be poor or lacking; the forces of nature; and accident
or illness in remote regions without means of rapid evacuation. Bookings
are accepted on the specific condition that Kuja Safaris acts only as
agents of the passenger in all matters relating to hotels, sightseeing
tours, restaurants, all forms of transportation and other services which
may be included in these tours. Kuja Safaris may purchase these services
from suppliers and other independent contractors, without warranties and
representations from them and thus such services are not subject to its
control. The right is reserved to substitute hotels of comparable status
and to make any changes in the itinerary where deemed necessary or caused
as a result of adverse road or weather conditions, disruptions to airline
schedules or any other valid reason. While all precautions are taken to
ensure the passenger's safety and enjoyment on these tours, Kuja Safaris
and/or its agents and suppliers shall not be liable for death, injury,
delay, loss or damage arising from any cause and in any manner whatsoever
or change of itinerary or act, including any acts of terrorism, acts of God
and government, neglect, accident, error or omission caused by any of these
suppliers or independent contractors, their employees, representatives or
any event beyond the control of Kuja Safaris. All baggage is carried at the
passenger's own risk, and Kuja Safaris reserves the right to exclude
certain baggage at its discretion. The airlines used to provide flights
within Kenya are subject to international air conventions limiting their
liability; the limitations of liability are contained on the reverse side
of the airline ticket and form part of the terms and conditions of this
package.
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